Undeliverable or Return to Sender Orders
Should for some reason our selected carrier for you order cannot complete the delivery and your order is listed as Undeliverable or Return to Sender, we reserve the right to call upon and receive the product(s) back before we can issue a refund or adjustment to your account. If the address you had given us was not correct and we had shipped to that address, shipping will not be refundable and there may be a restocking fee of not more than 10% at our discretion.
Delivery Confirmation of Orders
If a package shows delivered by any of the carriers we use to deliver your package, it will be considered delivered and we will not be responsible for it should you not receive your merchandise. We do this because we supply you with tracking information to watch the progress of your purchase from departure to delivery via your account and email. You are responsible to track your package and ensure its delivery to your selected address. If you find that your package is not where it is supposed to be, check entirely around your perimeter, between doors, family members and neighbors. If you still do not find it, contact the respective carrier IMMEDIATELY with your tracking number so they can contact the courier and find where it is. Again, we are not responsible for the delivery of your purchase as it is yours; we will always ship your merchandise to the address you gave us on the order. If you live in an apartment complex, it is especially important that you maintain adherence to the tracking information so that you will receive it in hand upon delivery. We will not be held liable for theft and you agree to these terms when you click the I Agree to Terms button during ordering process.
a. The product must be "resalable"! If you would like a refund, please contact us first at our support page and let us know of your intent of return with the product and invoice number. We will return with an authorization number and address for return. You have up to 30 days from original receipt of the item(s) to decide if you would like a refund. There is no refund on shipping costs incurred and taxes if applicable
b. Merchandise, merchandise packaging, and inner pack must bear no markings or be defaced, damaged or missing any items from the original product, to include instructions and any paperwork.
c. No product shall exhibit use, impact or abuse damage in order for returns to be valid from any manufacturer or from ourselves. Chances are if it has been opened, it will be deemed "used" and non resalable.
d. If any product has been opened, altered, assembled in any way, decals attached from the decal sheet, painted or do not adhere to the standards above, it is not returnable.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
Broken Items in Shipment Return Policy
If you should receive merchandise that is broken in shipment, claims to us must be received to us within three business days from the time of receipt. Please respond with your order number and description of damages, including if there is container damage and which items are damaged. We will respond with instructions depending on the carrier that was used. If you have a digital picture that you can send, that would also help us in posting a claim with the respective carrier. Please send your email and respective pictures to us through our support page.